One step forward, one step back.
Today I went to outpatient PT for the first time. I was told that my appt was at 8:30 a.m., but I should get there by 8:15 to first fill out forms. We pulled up to the building which has a valet parking style semi-circle in front and the driveway continues straight down towards the back of the building. Because it was almost 8:15, my husband stopped the car at the beginning of the semi-circle and goes to help me up to the front of the building, but a car pulled up behind him, so he got back in the car to drive to the back to park. The semi-circle leading to the front door was cobblestone - not fun for those of us walking with assistive devices. Then I get to the steps and there are no railings. I get myself up the steps to the front door and it is locked, with no one (and no signs) in what looks like a lobby. I hobble back down the stairs with no railing and back onto the cobblestone road, where I then start down the very long (although paved, at least) driveway. As I'm hobbling down the long driveway (of course, it is now raining also), my husband comes running up the drive to me. "The front is in the back!" Nice.
We finally get to the back/front and in the door. By this time it is 8:30. I still have to fill out the forms before my PT session can start. The guy at the desk starts SLOWLY going through the forms I need to fill out and sign, and I explain to him I need to sit down. I do, but every chair is built for people who don't need to have their feet elevated. I finally finish filling out the forms and it is 8:45 already. Then the PT leads me over to a chair (with no place to elevate my feet) and starts going through the forms with me. By the time I actually begin my PT session it is after 9:00. I did heel slides (really? for this I needed outpatient PT?) and then a few resistance lifts, then quad sets (yes, the same kind I've been doing since before my surgery), then she takes measurements. Then it's 9:30 and the next patient is in and my PT is paying attention to him. I ask if I can try a stationary bicycle. She tells me to try a Nu-Step machine instead and sets the time for 5 minutes with no resistance and goes back to her other patient. When the five minutes are up she walks me back out to the desk. Total workout time? Maybe 15 minutes.
At the desk they tell me they have no more openings for the rest of the week, but they can fit me in twice the following week, although not with the same PT any of the times. I ask to speak to the manager and tell her how ridiculous that there is no sign in the front that directs PT patients to the back, and, more importantly, ask why they don't immediately and repeatedly tell patients who call to set up appointments that the entrance is in the back of the building? "Oh, ok," she says. "NO! IT IS NOT 'OK,'" I tell her. She repeats her non-horrified bland noncommittal comments, then asks if there is anything else she can help me with. WHAT?!!! I am absolutely livid.

Oh, and there were never more than three patients, including me, in the huge PT room the whole time I was there. A room full of equipment, most of it vacant, and just two or three PTs and no one cared that I had a miserable experience that never should have happened and was completely their fault that it did. I need to figure out how I can warn other PT patients about this terrible place. I was so frustrated and angry by the whole awful experience. Plus, now I have the pleasure of paying for it and having the insurance company waste money on it. .
