- Joined
- Jul 23, 2011
- Messages
- 9,615
- Age
- 74
- Location
- Essex and London
- Gender
- Male
- Country
United Kingdom
What you must do is to write a letter to the CEO of the NHS hospital. Don't bother filling in forms or speaking to your GP. Go to the top. Be forthright and don't 'nice' it up any, say it exactly as it was and how they made you feel.
- go to the top, address the letter by name, send it on paper not email
- don't sugar coat, as Jo says, but equally don't embellish. Be absolutely precise and unemotional -- this actually adds power.
- say what you want the CEO to do about it.
- expect a personal reply signed by him or her -- this may well not happen but it's ammunition for you if it doesn't ('uncaring', 'form letter'... etc)
- don't make threats (e.g. go to the press) yet...

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