rfricano
junior member
Finally found my thread to post! I am not that savvy with the forums so it took me a while to find this. Happy for those that are having such a quick and wonderful recovery. I am just not "there" yet.
I am 10 weeks out and started by out patient PT 3 weeks ago. I found a super PT and have been really pleased with my progress, it's small but it's is still progress. My home PT just wasn't getting me there. When reading my insurance benefits, I took it as unlimited home visits and 20 out patient visits for PT. I called Aetna yesterday and they are saying they have it as 20 PT visits total! Well home therapy came 17 times before my doctor said start out patient PT. When I started out patient PT they checked my insurance and it said I had 15 visits left, which is why I called. They informed me that home PT hasn't billed for all the visits yet and now I am 9 visits into out PT. Has anyone else had this problem? I was on the phone with Insurance after PT when is discovered this. Needless to say I cried most of the evening know I am over my PT visits and now have no visits left when I am finally feeling like I am getting somewhere!
They told me I could send in an appeals but not sure how long that will take. Will talk to PT Monday and see how much they charge if I pay for it myself. Anyone have anything similar happen?
Thanks!
I am 10 weeks out and started by out patient PT 3 weeks ago. I found a super PT and have been really pleased with my progress, it's small but it's is still progress. My home PT just wasn't getting me there. When reading my insurance benefits, I took it as unlimited home visits and 20 out patient visits for PT. I called Aetna yesterday and they are saying they have it as 20 PT visits total! Well home therapy came 17 times before my doctor said start out patient PT. When I started out patient PT they checked my insurance and it said I had 15 visits left, which is why I called. They informed me that home PT hasn't billed for all the visits yet and now I am 9 visits into out PT. Has anyone else had this problem? I was on the phone with Insurance after PT when is discovered this. Needless to say I cried most of the evening know I am over my PT visits and now have no visits left when I am finally feeling like I am getting somewhere!
They told me I could send in an appeals but not sure how long that will take. Will talk to PT Monday and see how much they charge if I pay for it myself. Anyone have anything similar happen?
Thanks!
United States


