Re: La's new knees (recovery diary) Insurance is a pain!
Hi, everyone! Well, it's day 15 post surgery for me, and I have a few things to report.
My flexion numbers are 101 degrees on the left and 105 on the right - I think the baker's cyst on the left is impeding progress a bit. For some reason, TJ didn't measure extension today - I will ask him on Friday. I am feeling pretty good about my knees and my mobility, that sprain in my right thigh is healing, and tomorrow, McQ and I are going to find some place to walk a bit. The weather here has been wet, windy and hideous, so outside's not a great option, but I really do want to move a bit!
Also, got this happy news: I am now allowed to sleep on my side with my knees bent! I haven't heard much about this from others, but my PT team called that a no-no. Now I'm free to sleep on my side with my knees flexed and a pillow between, which is my normal sleeping position. I think this is going to be GREAT for my sleep patterns! The only thing I'm not allowed to do is sleep on my back with a pillow under my knees, and I don't think I'll miss that much.
I am experimenting with my pain meds a bit. Still taking every 4 hours during the day, but on alternate doses, I take one hydrocodone and two advil rather than two hydrocodone. I have slightly more pain at the end of those cycles, but I think it may be worth it - I am less woozy during the day, my legs are are less twitchy, and the constipation less severe. May be an okay trade - I'll continue for a few days and see how it goes.
On a somewhat related note, I had an infuriating experience with the insurance company today. This morning, I put in a refill request for pain pills, after talking to my ortho about it yesterday. He'd said there was no need to start scaling back yet, but if I wanted to try, he suggested the rotation that I described above. In any case, I needed a refill for today, so I requested it this morning.
This afternoon when I called, I was told it was "on hold". The doctor didn't approve?, I asked, flabbergasted. (Remember, I just talked to him yesterday). No, says the pharmacy, it's the insurance company. They say it's too soon to refill.
So I get on the phone with them and ask politely, "What the hell?". "You just filled this on the 18th", they say. "Yes, and it's a five day prescription." (Silence. Finger counting, I suppose.)
Then she starts in on a lecture about how this is a controlled substance and it can't be refilled too frequently. I interrupted by saying, "I am taking them as prescribed by the doctor. Are you overriding the doctors prescription?"
"Well, no, we are just trying to ensure that you are taking them properly."
"Well, the instructions say I'm to take one or two every four hours..."
"So that's four doses a day...."
"No, it's six."
"Okay, six pills a day..."
"No, twelve pills, six doses..."
"Okay, for 5 days, that's....sixty pills. Oh, my goodness! You're out!"
At last, the light dawns.
??!!!!???!
It actually took a manager about three levels up to fix this shambles, which as far as I can tell, occurred either because a) insurance reps can't count b) insurance reps feel that pain killers are unnecessary or c) insurance reps get a commission everytime a subscriber doesn't get drugs.
This is so vexing! Why is the insurance company even in this???? Isn't really up to the doctor to control the prescription, and the pharmacist the dispensation? How does the insurance company get in the center?
If they are going to be involved, shouldn't they have called me rather than just leaving me me to find out that the prescription had been denied? And when I called them, they couldn't even tell me when they thought it would be okay to fill it! Arrrgh!
Thank goodness that's straightened out! But still, what a pain. The insurance company, I mean. Not my knees.
La