Hi
@1fish2fish I have had Kaiser for 40 years, by choice, and have not had the problems you're having. Maybe it's the particular hospital, I don't know. But I do know you have options. I've never had to beg for a referral, I just ask my primary and she refers me where I need to go, unless she beats me to it and sends a referral. I then get a call the next day from a scheduler and an appointment is made.
I did notice recently that they did a referral by email when I needed to see a dermatologist and I easily made that appointment online. The way Kaiser works is you have a primary doctor of your choice who sees you for general stuff, and refers you to specialists when needed. After you see a doctor one time, your online appointment area is updated to allow you to make appointments online with many of your doctors, unless the particular doctor has an assistant you call to schedule appointments. If you don't have a primary, that may be the problem.
I've always seen my OS, never a NP, so that confuses me also. Sometimes after surgery, my regular OS will see me day one, then his PA may come in the next day, and after I go home I may see his PA the first appointment to remove stitches, but then see my OS for the surgery follow-up. (The PA is present during the surgery, but doesn't do any of it, and knows you and your case) Some doctors always do all their own follow-up for everything, it just depends on the doctor and your case.
Kaiser has a protocol they follow to make it easy to be seen and get care, you just need to learn their ways. Are they perfect? No. No system is perfect. Kaiser does a really good job and is always looking to improve and make the best care possible for their patients. I have been with friends who have different insurances who have to wait eons for insurance companies staffed by bureaucrats who decide whether or not to okay the treatment your doctor orders. And I have seen them get turned down over and over for care because some insurance office worker decides it's not needed or "covered". Kaiser doctors make their own decisions and don't have to wait for an okay by someone with no medical degree.
There is a place to call to get help and they will tell you how Kaiser works, they will also help you get something resolved if need be. It used to be called patient assistance, but it has a different name now and I forget the name. But you should find the number on their website. Their overall wait times to be seen are really very short, although if you happen to choose a very popular, well-loved doctor who is in high demand (like my OS) your wait times will be longer.
I also never have to wait for more than a few minutes in the ER, the system they have is so organized and efficient that the waiting room is almost always empty. They have a lot of staff and rooms in the ER to see patients, and they get you through triage and into a room within minutes where you see a nurse right away and a doctor comes in in a very (within 5 minutes or so) short while. Last time I was in the ER, I was taken straight in and already had about 6 nurses and doctors in my room waiting to treat me instantly as I was having a reaction to a medicine and was short of breath as a result.
I also love that all my records are right there on the computer so they can see every medicine or treatment, etc, instead of having records scattered around with other doctors, hospitals, etc. and have to hope you remember everything. My husband has a choice of basically every insurance available in California and we choose Kaiser, and have for 40 years. I hope you familiarize yourself with them and get well soon!