No, we didn't get an explanation, and that was one of the main reasons we left. I can understand if something comes up and puts you behind schedule. I've waited over 3 hours for an appointment during one of my prior surgeries, but it was due to several injuries coming in that needed to be seen first. And each time they came in to tell us exactly why we were being delayed. This time they left us sitting there with no explanation, no estimate on when we would be seen. Kicker was we could hear the doctor talking to someone out in the hall - it was a medical discussion, but it wasn't with a patient. My wife classified it as medical small talk.
It was the cumulation of issues that led me to leave. Had it been just this, I probably would have been more patient. But after the sudden cut-off of the pain meds followed by the lack of communication with the skin issues, this was the last straw. I should have known from the outset that I needed to go elsewhere. When I first went to this practice, it was their urgent care section. The physician assistant that I saw basically diagnosed me as needing surgery, and they ordered an MRI. When I made an appointment for the MRI to be reviewed, they sent me to the sports medicine guy, who wasn't even a surgeon. The appointment with him was basically "Yep, you need an operation, so you need to schedule an appointment with one of our surgeons." Duh.
I just hate that I have to start over with someone new. I'm very tempted to just not go see anyone except my primary care unless something isn't going right. I've been to too many doctors this year that have just been an utter waste of time. I went to a neurologist for post-concussion symptoms - he ordered a bunch of tests, prescribed medicines, and then just told me that I'd have to live with the symptoms. I went to a urologist due to developing two kidney stones. He told me to drink more water. That's it.
So unless a limb is falling off, I think I'm done with doctors except for my primary care - I like him. And most importantly, I feel like I can trust him.