I will say this---in looking back on the day of my surgery, the folks in the pre-op area were very professional, very comforting, and their demeanor indicated that they were there to take care of me. Yes, it is a surgical procedure, but they understood the possible anxieties, anticipated them, and helped to assuage any fears or concerns that I had. I really cannot put a finger specifically on it, but I really felt at ease with the surgical team around me.