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Pre-Cert Denial

Found out they calculated my height 8” shorter than I am. He doesn’t think it’ll change their mind with the appeal. I’m still livid that a medical director didn’t verify or look at records beyond one sheet of paper from 2013 when they have access to it all. It still puts me 2 higher on the BMI than they allow. Saw the surgeon today again who says his hands are tied but I decided I want to do PT for pre-surgery as well as supervised for working out. He agreed because of how bad my knees are that he would prefer this. Need to lose 12 additional pounds to get to their BMI.
 
Found out they calculated my height 8” shorter than I am. He doesn’t think it’ll change their mind with the appeal
That HAS to be nonsense, surely to goodness? It would mean they could misrepresent anyone's BMI to deny coverage. Strikes me you need to escalate this as they are simply not following their own procedures.
 
Eight inches is a ridiculous miscalculation! Even if just a data entry error, that much of a discrepancy is grounds for an automatic review. I understand what you say about maybe still being over their BMI, but your medical team isn’t exactly stepping up to the plate here.

PT before surgery will help build your upper body strength and give you something to do while you lose those twelve pounds. I really admire your determination and willpower!
 
I agree that 8 inches is a ridiculous error. Some doctors don’t want to bother with a peer to peer review with the insurance, but it is their responsibility to do so, and actually quite common today. It is time consuming and the doctors hate it. The squeaky wheel gets the grease. Keep pressing on.
 
Trust me, he went to bat for me in the peer-to-peer. His medical assistant told me he was livid and he never does peer-to-peer because he’s not confrontational. Being a nurse myself, I trust them. And he told them losing weight will help overall with health, but won’t change the knee condition of my knees.

Per the surgeon, I may be the first person they’ve ever had denied for BMI via insurance, but I certainly won’t be the last. And he now knows that they’re going to have to inform patients they will need to be 40 or below for their knee replacements. He also said in investigation that more companies have slid in BMI requirements in 2018 for elective surgery. I guess it’s the new condition of not being able to deny folks insurance/charge more for pre-existing conditions, so now they’ll put in caveats to deny treatment/service.

I started my pre conditioning PT today and am down another 2 lbs. I just keep on trucking. PT is shocked I was denied. At first they were looking at me like I was crazy because I have leg strength until they measured me and saw the condition of my knees/pain I’m in. I’m going to look into water aerobics too to help push the last 10 lbs required for surgery. The issue is being I’m a 12 hour nights nurse, the classes fall in the middle of my “night” sleeping.

As far as the calculation, I’m definitely irritated that considering they completed a Wellness profile on me in February stating my correct height and weight at that time, that they took some random weight from an ER record (where I fell on my knees at work) for 2013. No one measured my height, so I would assume ER defaults for a woman at 4’11”.

I haven’t heard back from the insurance re: internal appeal and it was two weeks this past Tuesday. Another physician, who is not an orthopedic surgeon, feels they will overturn the decision. At this point I can’t sit back and wait to hear so I’m doing what I need to do.
 
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Good for your surgeon and staff for standing next to you in this. Needing knee replacements is tough enough, with all the pain and disability, without insurance finding ways to sidetrack the surgery. I hope you hear a better decision soon!
 
I hope you're able to drop those 10 pounds. My hospital has the under 40 BMI rule also. I dropped 30 pounds last spring before my July 17 LTKR, luckily I've maintained it so I'm okay for this next surgery. I think it's so unfair that an insurance company can dictate to us what we have to weigh!
 
I hope you're able to drop those 10 pounds. My hospital has the under 40 BMI rule also. I dropped 30 pounds last spring before my July 17 LTKR, luckily I've maintained it so I'm okay for this next surgery. I think it's so unfair that an insurance company can dictate to us what we have to weigh!

Thanks. Hospital/Surgeon has no rule. The insurance does. I guess it’s welcome to 2018 and the new way insurers can try to pay their CEO’s 6 million dollar EOY bonuses.
 
Surgery is scheduled in less than two weeks. It’s a go as long as my surgery site from an unexpected ca diagnosis is okay. Everyone asks how I’m doing from that and my reply is, “Well my knees hurt...”
 
Good luck!

The under 40 bmi rule is soooo stupid. I’m so sorry that anyone has to deal with such stupidity.
 
My question is what criteria did the insurance use? Your doctor can obtain this information. And your insurance company has to tell your dr upon request.
 
My question is what criteria did the insurance use? Your doctor can obtain this information. And your insurance company has to tell your dr upon request.

Insurance provided the criteria upon denial. And the basic gist was that BMI above 40 won’t be a successful replacement because of increase comorbidities, which I do not have. My surgeon friends and everyone within our system thinks it’s the most ridiculous thing to exist. I did an internal appeal (surgeon did peer review too) and they came back with the same thing. It wasn’t worth taking it to external since I was almost at the weight I needed to be below 40.
 
I was stunned you were denied. You obviously need a replacement. I wish you luck. I notice you are close to medicare age, no prior Auth required!
 
Two weeks will approach quickly and then you will be able to move on with life on two functioning new knees. I’m so happy you got those insurance issues worked out and your surgery is now a go!
 
All ready to go here. Did learn at my PAT appt last week there’s a shortage of spinal anesthesia.
 
Wow, that’s the first time I’ve heard of that. One thing for sure, though, is no one will operate on you without anesthesia! I’ll be thinking of you and hoping you have a most excellent surgery.
 
I hope you do well with your surgery. My BMI is over 50. I am meeting next week with a surgeon that has done some very obese patients with success. I made sure my referring physician noted my weight with the referral. Today I mailed him back his questionnaire with my height and weight on it along with a DVD of my last xrays and analysis. I did not know that insurance companies themselves can deny you based on BMI. I'm on Medicare and United healthcare insurance and have Plan "F" with no deductibles. I need both knees replaced. Should have done it a decade ago. Done all the shots and various therapies. I can only walk with a walker. I do go to physical therapy to work out 3 times a week but it doesn't fix anything. I need new joints. I'm discouraged reading your post. Is there somewhere I can read what the guidelines are for my Medicare and other insurance is? I don't want to be wasting my time to be disappointed.
 
@Loon call medicare and ask if prior authorization is required for payment. But I think what the will informed you, they pay want is reasonable and necessary, not cosmetic or experimental. Supplements follow medicare guidelines.
 
@Loon, your best advocate will be your surgeon. You’ve mentioned he’s sympathetic to your situation. He can inform them the surgery is medically necessary and will improve your life and health. His staff probably has lots of experience dealing with Medicare and other insurances, and they will know how to work with them. Keep your spirits up and plan for the best.
 

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