Re: report bugs or problems. please
Jenny, the discussion in the posts above yours is not related to private messages. It's regarding posts made in an existing thread. If you are having problems with private messages, the most likely problem is that you are not clicking on the button to send them. Once that is done, a copy of the message will be in your "SENT" file. That is the validation that it was, in fact, sent.
If you have a specific case like this where you have a problem with a PM, you need to report it on that day with specific information about when you sent the message, to whom, and whether or not a copy was in your SENT file. I'm sorry to ask you to be so specific, but it is impossible to research a problem without knowing all the details.
Every time you send a PM, I encourage you to check your SENT file to be sure it went.
Please do make a report if you experience this again. I do want to make sure all aspects of BoneSmart work for you!