Problem creating account - solved

mswalking

new member
Joined
Jan 31, 2018
Messages
12
Age
72
Country
United States United States
Gender
Female
My husband is having both knees replaced in May, and is trying to create an account on the forum. He inputs his name, username, pw, and birthdate as asked. When he tries to then create the account, a pop up asks him to “enter valid location”. Don’t see anywhere to input that info. Help please!
 
What kind of device is he using? Laptop, tablet, phone? The page with the address and location is the same page as where he put his date of birth and gender. The top of the following list is Location which is where he should enter his state or city/town.

registration page.JPG
 
He was using an iPad, which didn’t show “location” in the field. He just signed up on my laptop successfully. Thanks!
 
New problem! James now has an account, and has been asked to confirm his email. But it’s not showing up in his gmail account. He’s resent it 3 times, and checked spam folder. Thanks for your help!
 

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