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JRAD login problem

Discussion in 'Bugs, Errors, and Techy Questions' started by helenium, Apr 13, 2018.

  1. helenium

    helenium new member
    Thread Starter

    Member Since:
    Dec 10, 2017
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    I've registered for JRAD but have been unable to login.
    I've tried changing my password (several times) but get no email response.
    I've tried to register again but my email address is already registered...
    Tried for a new password yet again, but still nothing.
    Can anyone help please? Thanks
     
  2. Jaycey

    Jaycey SUPER MODERATOR Moderator

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    @helenium I just reported this problem to head office and they are working on this. Unfortunately many members are having this issue. As soon as we hear anything I will post it here.
     
  3. Jaycey

    Jaycey SUPER MODERATOR Moderator

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    Just heard from the team. Here's there response:

    "Seems we had a gremlin in the system, a mighty little guy, but we vanquished him and all should be well.
    I will keep fielding any inquiries for missing passwords but I am hoping this is the last of them."

    Try logging in again and let us know if you still have a problem.
     
    • Like Like x 1
  4. Bumblebee

    Bumblebee senior

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    I still cannot login. Registered a long time ago. Password not accepted. I tried resetting password but didn't get anything in my email.
     
  5. Josephine

    Josephine FORUM ADMIN, DIRECTOR Administrator

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  6. LexiLou

    LexiLou new member

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    Same issue here. Unable to log in. Are you going to get this resolved before the event?
     
  7. LexiLou

    LexiLou new member

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    Wow. 20 minutes before the event and still no fix? Cancel the event if so many people cannot get in. Very sad that I will not be able to get into this event. I was looking forward to it.
     
  8. Jaycey

    Jaycey SUPER MODERATOR Moderator

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    Did you email Mike? So sorry I can't be much help from here.
     
  9. LexiLou

    LexiLou new member

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    I emailed Mike 4 hours ago. Totally discouraged. So much for a live Joint Awareness event. BoneSmart has lost total credibility for me. All the admins and no response. I tried 3 emails and it just does not work and when I try an email reset I never get the email. So event is already in progress. I am done.
     
  10. Celle

    Celle FORUM ADVISOR Forum Advisor

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    For anyone who has been unable to log in, the JRAD discussions will be available on video later, on the BoneSmart web site.

    Because I live on the other side of the world, I have missed almost all of the JRAD programme (I was still asleep) but I will watch the videos later.
     
  11. Crisps

    Crisps junior member

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    Unable to log in , checked if I had registered correctly which I have , but can't log in ready for the conference
     
  12. Crisps

    Crisps junior member

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    Tried changing password no link sent
     
  13. Josephine

    Josephine FORUM ADMIN, DIRECTOR Administrator

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    There was a major glitch on the system and has been for a few days. You were not alone.
    But as Celle said, it will be available online shortly so don't despair
     
  14. Dzina

    Dzina junior member

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    I was able to log in successfully but did miss several sessions and only caught half of an early one so I’m happy to hear they will be available as a video in the near future. I found what I did watch very informative and look forward to bonesmart notifying members when the videos will be available.
     
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